Privacy Policy

POPIA-aligned • Last updated: 25 Oct 2025

ONEMOBILE (“we”, “our”, “us”) respects your privacy and processes personal information in line with the Protection of Personal Information Act (POPIA) and South African law. This policy explains what we collect, how we use and protect it, and your rights.

1) Information we collect

Account & contact: name, mobile number, WhatsApp ID.
Transactions: network, bundle type, amounts, timestamps, receipts.
Technical: device/browser type, IP address, event logs/analytics.

2) Why we collect it

To deliver airtime/data top-ups and EzCASH rewards.
To verify and process payments via PayShap and issue receipts.
To assess eligibility/affordability for microloans.
To secure our platform, prevent fraud, and provide support.
To improve performance and user experience.

3) Sharing & storage

We share data only with trusted service providers (payments, hosting, analytics, support) under confidentiality and data-processing agreements. We do not sell personal information. Data is stored on secure cloud infrastructure with access controls and audit trails.

4) Security

We use TLS encryption, strict access controls, logging and monitoring. All monetary transactions occur via PayShap using verified IDs.

5) Your rights (POPIA)

You may request access to your data, corrections, deletion (where applicable), and object to processing or withdraw consent where the lawful basis is consent. To exercise these rights, email info@onemobile.online.

6) Children

Our service is intended for adults. If we discover we have collected information from a minor without parental consent, we’ll delete it.

7) Changes to this policy

We may update this policy from time to time. We’ll post changes here and update the date above.

Questions? Contact info@onemobile.online or chat via WhatsApp.

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